Arcane Four Software Privacy Policy

Last Updated: January 2026

1. INTRODUCTION

Arcane Four Software Inc. ("Arcane Four Software", "we", "us", or "our") is committed to protecting your privacy and handling personal information in a responsible and transparent manner, in accordance with applicable privacy and data protection laws.

Arcane Four Software provides professional software engineering, consulting, and embedded systems development services, including embedded software development, HMI design, QNX consulting, and systems integration services (collectively, the “Services”).

This Privacy Policy explains how Arcane Four Software collects, uses, discloses, stores, and protects personal information when you:

• Visit our website;
• Contact us for inquiries, proposals, or support;
• Engage Arcane Four Software for professional services;
• Communicate with us by email, phone, or other means; or
• Interact with us in a business or contractual relationship.

2. SCOPE AND APPLICATION

2.1 What This Privacy Policy Covers

This Privacy Policy applies to personal information collected by Arcane Four Software in connection with:

• Our website and online presence;
• Business inquiries and communications;
• Client onboarding and contract management;
• Delivery of professional services; and
• Marketing, sales, and administrative operations.

2.2 What This Privacy Policy Does NOT Cover

This Privacy Policy does not apply to:

• Personal information processed by our clients or their products;
• End-user data collected by systems, devices, or applications developed for clients;
• Data processed under client control where Arcane Four Software acts solely as a service provider or contractor; or
• Third-party websites or services that may be linked from our website.

Arcane Four Software does not act as a data controller for end-user data unless explicitly agreed to in writing.

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly

3.1.1 Business Contact Information

• Name
• Email address
• Phone number
• Company name
• Job title or role

3.1.2 Client and Contract Information

• Information necessary to prepare proposals, statements of work, or contracts;
• Billing and invoicing details (processed through third-party providers where applicable);
• Project-related communications and documentation.

3.1.3 Communications

• Emails, messages, and correspondence you send to us;
• Notes related to meetings, calls, or consultations;
• Support or inquiry-related information.

Important: Clients are responsible for ensuring that any materials shared with Arcane Four Software do not contain unnecessary personal or sensitive data.

3.2 Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, including:

• IP address;
• Browser type and version;
• Operating system;
• Pages visited and time spent on the site;
• Referring URLs.

This information is used solely for website functionality, security, and analytics.

3.3 Cookies and Tracking Technologies

Our website may use cookies or similar technologies to ensure basic functionality, analyze usage, and improve performance. You can control cookies through your browser settings.

4. HOW WE USE YOUR INFORMATION

Arcane Four Software uses personal information only for legitimate business purposes, including:

• Responding to inquiries and communications;
• Providing professional services and fulfilling contracts;
• Managing client relationships and projects;
• Preparing proposals, invoices, and agreements;
• Improving our services and operations;
• Ensuring website security and performance; and
• Complying with legal and regulatory obligations.

5. CLIENT DATA AND END-USER DATA

Arcane Four Software primarily operates as a business-to-business service provider. We do not collect personal data from end users of our clients’ products unless explicitly required under a written agreement.

6. SHARING AND DISCLOSURE OF INFORMATION

6.1 No Sale of Personal Information

Arcane Four Software does not sell, rent, or trade personal information.

6.2 Service Providers

We may share information with trusted third-party service providers who assist with infrastructure, accounting, communication, and business operations. These providers are contractually obligated to protect personal information.

6.3 Legal Requirements

We may disclose personal information where required to comply with applicable law or legal process.

7. DATA RETENTION

Personal information is retained only for as long as necessary to fulfill business, contractual, and legal requirements, after which it is securely deleted or anonymized.

8. DATA SECURITY

Arcane Four Software implements reasonable administrative, technical, and organizational measures to protect personal information. However, no system can be guaranteed to be completely secure.

9. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information, subject to legal and contractual limitations.

10. INTERNATIONAL DATA TRANSFERS

Personal information may be processed in Canada or other jurisdictions where Arcane Four Software or its service providers operate, with appropriate safeguards in place.

11. CHILDREN’S PRIVACY

Our Services are intended for business use only and are not directed to children under the age of 18.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

14. CONTACT US

If you have questions about this Privacy Policy, please contact:

Arcane Four Software Inc.
Email: privacy@arcanefoursoftware.com
General inquiries: info@arcanefoursoftware.com